Welcome to https://smartnestindia.com (“Website”). We are excited to offer you the option to customize your orders to suit your preferences. This Order Customization Policy outlines the guidelines for requesting customizations and how we ensure your unique selections are met. Please review this policy carefully before placing a customized order.
1. Customization Options
a. We offer a range of customization options for certain products, including but not limited to:
e.g., size, color, style, engraving, etc.
b. Customization availability may vary based on the product type and design.
2. How to Request Customizations
a. To request customizations for an order, please follow these steps:
Select the product you wish to customize.
Navigate to the customization options on the product page.
Choose your preferred customization details from the available choices. Add the product to your cart and proceed to checkout.
b. If you have specific requirements that are not listed in the customization options, please contact our customer support team at care@smartnestindia.com before placing your order.
3. Additional Charges
a. Depending on the complexity of the customization and materials involved, additional charges may apply.
b. Any additional charges for customizations will be clearly communicated to you before you complete the checkout process.
4. Customization Guidelines
a. When providing customization instructions, please ensure accuracy and clarity in your specifications.
b. For engraved items or other personalized products, double-check the spelling, dates, and any other details to prevent errors.
5. Lead Time
a. Customized orders may require additional processing time before they are ready for shipment.
b. The estimated lead time for customized orders will be provided to you during the checkout process and in your order confirmation.
6. Return and Refund Policy
a. Customized products are generally not eligible for returns or exchanges unless there is a manufacturing defect or error on our part.
b. If you receive a customized product with a defect or error, please contact our customer support team within 15 days of receiving the product for assistance.
7. Contact Us
If you have any questions or need assistance regarding order customizations, please contact our customer support team at care@smartnestindia.com.
8. Policy Updates
We reserve the right to modify or update this Order Customization Policy at any time. Any changes will be effective immediately upon posting on the Website.
Last Updated: 13th August 2023