Welcome to https://smartnestindia.com (“Website”). We want you to have a seamless and satisfying shopping experience. Our Returns & Exchanges Policy outlines the guidelines for returning or exchanging products purchased from our website. Please read this policy carefully before making a purchase.
1. Eligibility for Returns & Exchanges
a. Products may be eligible for returns or exchanges if they meet the following criteria:
The product is unused, unworn, and in its original condition.
All original tags, labels, and packaging are intact.
The product is returned within 15 days from the date of delivery.
2. Process for Returns & Exchanges
a. To initiate a return or exchange, please follow these steps:
Contact our customer support team at care@smartnestindia.com within 15 days of receiving the product to request a return or exchange.
Provide your order number, product details, and reason for the return or exchange.
b. Our customer support team will guide you through the return or exchange process and provide you with a Return Authorization (RA) number.
c. Pack the product securely in its original packaging along with all accessories, tags, and labels.
d. Ship the product back to us using a trackable shipping method. You are responsible for the return shipping costs.
3. Refunds
a. Once we receive the returned product and confirm its eligibility, we will process a refund to the original payment method.
b. Refunds may take 30 business days to reflect in your account, depending on your payment provider’s processing time.
c. Please note that shipping and handling charges are non-refundable.
4. Exchanges
a. If you wish to exchange a product for a different size, color, or style, please follow the return process as outlined above.
b. Once the returned product is received and approved, we will process the exchange and ship the requested replacement.
5. Non-Returnable Items
a. Certain products are not eligible for returns or exchanges, including but not limited to:
Personalized or custom-made items.
Intimate apparel (lingerie, swimwear) for hygiene reasons.
Products marked as “Final Sale” or “Non-Returnable.”
6. Damaged or Defective Products
a. If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving the product.
b. We may request photographic evidence of the damage or defect to expedite the resolution process.
7. International Returns
a. For international returns, customers are responsible for all shipping costs, taxes, and duties associated with returning the product.
8. Contact Us
If you have any questions or need assistance with returns or exchanges, please contact our customer support team at admin@smartnestindia.com.
9. Policy Updates
We reserve the right to modify or update this Returns & Exchanges Policy at any time. Any changes will be effective immediately upon posting on the Website.
Last Updated: 13th August 2023